Refund policy

• You have 14 days from delivery to notify us of your intention to return. If accepted by our returns team, you have 14 days from this date to deliver to the supplied address. Returns received after this period will not be refunded.

• Quite an number of our pieces have been deliberately and professionally distressed and aged for an authentic look. With this, comes imperfections and fading as part of the design process. These are deliberate effects to the styling of the furniture. Please also be wary that colours may vary slightly from the colour tones shown in the pictures contained within our website or on differing electronic screens.

• When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer's instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of mis-fitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.

Please note that any Outlet items are final sale and sold as seen. For this reason, they are not eligible for return.

If you have any questions about a product prior to purchase, we strongly recommend contacting a member of our team, who will be happy to provide further information and images where required.

This does not affect your statutory rights. If an item is faulty, damaged, or not as described, please contact us and we will be happy to assist.

If for any reason you are not fully satisfied with your purchase you can return your purchase. We must be notified within 14 days of receiving your goods and complete your return to us within 14 days of us being notified by you.

This is only applicable if the item(s) returned are complete, in resalable condition, unused and with the correct packaging. We reserve the right to charge up to 50% repackaging fee for item(s) that need repackaging, deductible from your refund.

Items that are returned to us with transit damage from a courier organised by the returning customer will be unable to be refunded. We encourage customers returning to take out transit insurance where possible to avoid disappointment should this happen. All items are quality control checked when returned before a refund is to be processed.